Chief Communications Officer
The Chief Communications Officer steps in and steps up the inbound communications layer of your business: web chat, WhatsApp, Instagram, Facebook, and email, the message that lands on a Saturday afternoon and the qualification that has to happen before Monday morning. Today the role is delivered by a senior South African operator from the WeOwnLeads team embedded in your function on retainer, and the productised AI agent that encodes the same operating logic is in build with preorder pricing locked at R5,000 a month for the first six partnerships that sign before launch. The role is scope-narrowed to inbound communications, intake, scheduling, and qualification, which is where the most prospects are quietly leaking out of the partner-time funnel; external PR strategy and brand work sit elsewhere.
The honest comparison.
The closest hiring alternative is a senior receptionist or front-of-house at R18,000 to R25,000 a month who will not work weekends, evenings, or public holidays under South African labour law, and a junior who will not run the qualification logic at the standard a senior operator does on day one.
Sign off the number in discovery, or we work for free until we hit it.
Discovery quantifies a single specific outcome for the Chief Communications Officer engagement. The number gets locked in writing in the one-page brief you sign at the end of week one of onboarding, and the 60-day outcome window opens on the first day of live operation. If the engagement has not hit the agreed outcome by day 60, we keep working at no further cost until it does.
We can promise this because we cap C-Suite AI onboarding intake to the engagements we can actually deliver against in any given quarter. The cap is what makes the 60-day promise something you can read as a real commitment instead of a marketing claim.
What partners ask before they sign.
Can it handle WhatsApp Business as well as web chat?
Yes. The Chief Communications Officer engagement runs across web chat, WhatsApp Business, Instagram, Facebook, and email from day one. Most of the load in South African professional services moves on WhatsApp, so the role treats it as a primary channel rather than a fallback.
What about the messages that need partner judgement instead of pattern-matching?
The escalation rule sits in the brief you sign at the end of week one of onboarding. The role routes anything inside the rule to the right team member with a tagged summary, and waits for human judgement before responding. Most businesses hit fewer than five escalations a week once the rule is calibrated.
Will it sound like our business or like a generic chatbot?
The voice gets calibrated in shadow mode (week three of onboarding). You read the first ten message drafts, correct anything that sounds off, and the role locks the corrections. Fewer than ten corrections is normal before the voice is yours.
Two roles most partners stack with the Chief Communications Officer.
Tell us how a chief communications officer would fit your business.
Fifteen minutes on Google Meet that ends with a one-page brief, the outcome we would write into the contract addendum, regardless of whether you sign.